2014
DHSS 2014 Proceeding
Design of a collaborative platform for supporting crisis management
Authors: Julien Castet, Jean Baptiste de la Rivière, Maaike Schaap, Emilie van der Spil, Werner Overdijk
Abstract
In many organizations today, efficiency strongly relies on critical decisions involving heterogeneous expertise and requiring collaboration to deal with complex data. Designing collaborative platform for crisis management in civil security involves dealing with numerous issues related to various parameters (e.g. users, data, tasks and context), which are extremely difficult to specify and assess in a general manner. The requirements in terms of reliability, intuitiveness, flexibility and robustness associated with such an application introduce the strongest possible set of constraints. Likewise, the highly hierarchical structure combined with the high stakes related to such a context demands a clean and optimal environment within which to evaluate the system. This article describes the civil security crisis context and requirements, the collaborative multi-touch solution we developed, which eases heterogeneous document sharing on a single multitouch-enabled meeting table, and the feedback we gathered from end-users.
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