Authors: Francesco Boenzi, Giovanni Mummolo, Jacobus E. Rooda
In the present paper, a discrete event simulation model of a CT facility within a hospital is presented. The examination facility has to serve different patient classes with different priorities. At the strategic level, outpatient daily access is filtered out by means of the adopted appointment schedule (AS) scheme, whereas, at the tactical level, the decision about which patient to examine is taken by the established priority rule. Being the two levels inter-related, a comprehensive model of the examination process can help analyzing the different patient flows from a global point of view, taking into consideration equipment utilization and patient service performance, both in terms of waiting time at the facility and appointment interval for outpatients. Despite the model has been developed for a specific case-study, it is flexible and different data and settings could be easily implemented. Furthermore, some general considerations are drawn.