2008
HMS 2008 Proceeding
Reengineering port processes through simulation support
Authors: Francesco Ciliberti, Giuseppe Sciannameo, Barbara Scozzi
Abstract
In the last decades the management of ports has become ever more difficult. The goal of port management is to let ports evolve from logistic distribution centres into trans- port solution providers. Such evolution can be achieved through Business Process Reengineering (BPR), often jointly to the implementation of Information Technology (IT) solutions. Such approach does not always give the expected results. It is thus very important to use the most suitable tools. In this paper we propose an example of the path followed to study the processes related to four Euro- pean ports (Taranto, Kavala, Thessaloniki, Igoumenitsa) and show the methodology for the first steps of BPR (as- is process representation and analysis). In our research we studied 10 processes and applied our methodology for their representation and analysis. As an example, focusing on one process, we show how to implement such method- ology and how to use a simulation software for the as-is process analysis.
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