Authors: Murino T., Romano E., Santillo L. C.
The goal of this study is to produce a simulation decision support model for check-in desks in the airport. In particular, this study develops a simulation model can be used to build a structure that helps predict dalay and to produce a logical and rational management of check-in and security checkpoint inside the terminal airport. The model was tested in the medium size italian airport (Naples Capodichino Airport).