2010
HMS 2010 Proceeding
Parametric Estimation of Spare Parts in Customer Support Activity
Authors: Daniela Chiocca, Teresa Murino, Giuseppe Naviglio
Abstract
The SCM is an integrated approach, process- oriented, purchase, production and delivery of products and customer services. The scope of SCM include subcontractors, suppliers, internal operations, business customers, customers, distribution and end users. The SCM covers the flow management of materials, information and capital. The goal that wants to achieve is the Customer Satisfaction. In this point of view, we have analyzed the issues related to estimate of parts during the offered-phase. Then we went to the definition of an algorithm that allows the estimation of parts in short time. The Customer Support is the key element, present throughout the cycle life of the aircraft for customer loyalty and ensure a business long term. The current commercial process with the client always passes through an early stage, called RFQ (Request for Quotation), fro which is sufficient an ?estimate of costs?, and a more advanced stage, called RFP (request for Proposal) for which instead is necessary a ?detailed assessment?. To date, in both cases working with a very accurate expensive estimation.
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