Authors: Ivona Bajor, Darko Babic, Petr Prusa
Scientific research regarding reverse logistics systems in developing logistics systems are complex, often not conducted by SMEs and are continuously generating certain logistics costs. Developed logistics systems are analyzing product returns and are tending to detect differences and oscillations in returned product flows. Developing logistics systems, as Croatian, reverse logistics issues, regarding product returns are not observing as issues of priority. Detailed research analysis implicated that majority of products in return is directed from different subjects in supply chains. Paper will detect amounts and processes regarding electric and electronic products directed to service from final consumers and retail chains. Collected relevant parameters will be base for simulation model of centralized service center on the Croatian market.