2008
MAS 2008 Proceeding
Networks of queues with multiple customer types: application in emergency department
Authors: Jihene Jlassi, Abderrahman Elmhamedi, Habib Chabchoub
Abstract
Emergency department becomes a useful way to the access to hospital and it is a subject of study for many researchers. The research developed in this paper aims to improve the performance of the emergency department(ED) of Sfax Hospital by analytical method. So, a network of queues with multiple customer types is proposed. Different indicators of performance are used.
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