Authors: Francesco Boenzi, Giovanni Mummolo, Jacobus E. Rooda
In this paper, the authors propose a discrete event simulation model of a Diagnostic Radiology Department (DRD) within a public hospital, located in Italy. For quantifying examination process times, the model uses field data based on observations and data drawn from an official national document prepared cooperatively by various Italian radiology associations. These last data have been adapted to the specific case study after an extensive data collection campaign. In order to validate the model, patient record data drawn from the department information system have been exploited. Despite the carried out ?scenario analysis? results are strictly related to the investigated case, the model and the method for implementing process time data in a similar case could be generalized, provided that sufficient field data are available.