2012
IWISH 2012 Proceeding
Application of discrete systems simulation to reduce waiting time in the outpatient service of a hospital in the city of São Paulo, Brazil
Authors: Alexandre A. Massote, Domenico Caruso, João Batista Gonçalves Sousa
Abstract
This paper aims to analyze failures in a service at the arrhythmology outpatient units, using as support the simulation of discrete systems, the sizing of an outpatient service unit in terms of the nursing staff required, the room occupation and the waiting time. In particular, the cardiology outpatient service in a hospital located in São Paulo, Brazil, is investigated. The simulation model developed showed consistent results and proved to be an excellent tool to support the decision-making and to enhance the quality of care.
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